Returns & Refunds

 

RETURN & REFUND POLICY

At Ivestdeal Shop, we want you to be completely satisfied with your purchase of our handmade wool products. If for any reason you are not happy with your order, we offer a hassle-free return and refund process. Please read the following policy carefully:

  1. Eligibility for Returns:

    • You may return an item within 30 days of the delivery date.
    • The item must be unused, in its original condition, and with all tags and packaging intact.

  2. Return Process:

    • To initiate a return, please contact our customer service team with your order details and reason for return.
    • We will provide you with a return authorization and instructions on how to proceed.
    • Please ensure that the item is securely packaged to prevent any damage during transit.

  3. Refund Process:

    • Once we receive the returned item and confirm its eligibility, we will process your refund.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please note that shipping charges are non-refundable.

  4. Exchanges:

    • If you wish to exchange an item for a different size or color, please contact our customer service team.
    • We will guide you through the exchange process, subject to product availability.

  5. Damaged or Defective Items:

    • In the unlikely event that you receive a damaged or defective item, please contact us immediately.
    • We will arrange for a replacement or issue a full refund, including any applicable shipping charges.

Please note:

  • Returns that do not meet the eligibility criteria outlined above may not be accepted.
  • We recommend using a trackable shipping method when returning items to ensure safe and timely delivery.
  • The customer is responsible for any return shipping costs, unless the item received was damaged or defective.

We strive to provide exceptional customer service and ensure that you have a positive shopping experience with us. If you have any further questions or need assistance regarding returns and refunds, please don’t hesitate to contact our friendly customer service team.

Thank you for choosing Ivestdeal Shop. We appreciate your support and look forward to serving you again in the future.